POPIA & PAIA Compliance
1. Introduction
L’Auberge Chanteclair Franschhoek is committed to upholding the principles of the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). We prioritize the privacy, transparency, and rights of our guests, staff, and partners.
2. Purpose of this Compliance Page
This page outlines how we collect, process, store, and protect personal information in accordance with POPIA, and provides guidance on accessing information as stipulated by PAIA.
POPIA: Protection of Personal Information Act
3. Information We Collect
We collect personal information necessary for our operations, including:
Guest Information: Names, contact details, identification numbers, booking details, dietary preferences, and payment information.
Employee Information: Personal and professional details required for employment purposes.
Supplier & Partner Information: Contact details and contractual information.
4. Purpose of Data Collection
Personal information is collected to:
Facilitate bookings and provide hospitality services.
Communicate with guests regarding their stay.
Comply with legal and regulatory requirements.
Enhance our services and guest experience.
5. Data Sharing and Disclosure
We do not share personal information with third parties except when:
Required by law.
Necessary for service provision (e.g., payment processing).
With explicit consent from the data subject.
6. Data Security Measures
We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, or destruction. These measures include secure storage systems and regular data protection training for staff.
7. Data Subject Rights
Under POPIA, individuals have the right to:
Access their personal information.
Request correction or deletion of their data.
Object to the processing of their information.
Lodge a complaint with the Information Regulator.
Requests can be directed to our Information Officer at in**@************co.za.
PAIA: Promotion of Access to Information Act
8. Access to Information
PAIA grants individuals the right to access information held by private bodies when required for the exercise or protection of any rights.
9. How to Request Information
To request access to information:
Complete the prescribed PAIA request form.
Submit the form to our Information Officer at in**@************co.za.
Pay the applicable request fee, if any.
We will respond within the timeframes stipulated by PAIA.
10. Information Officer
Our designated Information Officer is responsible for ensuring compliance with POPIA and PAIA. For any inquiries or requests, please contact:
Information Officer
L’Auberge Chanteclair Franschhoek
Email: in**@************co.za
Phone: +27 (0)21 876 1234
11. Updates to This Compliance Page
We may update this page periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.
12. Contact Us
For any questions or concerns regarding this compliance page or our data practices, please contact our Information Officer at the details provided above.
This compliance page is effective as of May 26, 2025.